Seventh Avenue
Reviews and Complaints
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Verified Reviewer
My account
The woman took care of it. She was a big help to me with everything. I really appreciate her help, and she did a great job with my needs.
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Verified Reviewer |
Brainerd, Minnesota
Refund satics haven't received it
- Items were out of stock after payment.
- Refund requested for about two weeks with delays.
- Demands an immediate refund, not in 10+ days.
Ordered some stuff that I guess was out of stock after I paid for the items. Been requesting a refund for about 2 weeks and keep getting the run around.
I WANT MY REFUND AND I WANT IT NOW. NOT 10+ DAYS FROM NOW
NOW
- Nice products
- Run around on a refund
Preferred solution: Full refund
Dallas, Texas
Account Balance
I need to know if my credit card account balance was sold to collections and if so to whom. I am trying to resolve the balance due as soon as possible. Thank you
Clarks Summit, Pennsylvania
Return
I want to know your return policy. I ordered the wrong thing, and I want to exchange it for something else. What should I do?
Preferred solution: DA317974
Las Cruces, New Mexico
Balance available credit
The call was cut off, then the machine did not connect me with customer service and hung up on me twice. Please call me at 575-551-****; it's very upsetting.
Preferred solution: My balance, available credit
Dallas, Texas
Trying to payoff old debt $442 for Gwen Haga
Kate said that I owed nothing; the order was never shipped. But 7th Avenue is showing up on my credit report that I owe $442. Take it off my credit report.
- Nice product
- Report to credit report you owe when you do not
Santa Ana, California
Resolved: How to exchange merchandise
Company fixed the issue and I have been provided with full refund. I ordered a shower curtain and shower hooks that my daughter didn't want.
I called. The representative was very professional and told me how to send it back.
I was totally satisfied. I called, they told me how to return the item and receive credit on my credit card.
No one came on the line to help. I continued to hold because I wanted to exchange merchandise and get something else.
- I like your products
- No human to help
Preferred solution: Some human to answer phone and help me.
User's recommendation: Maybe
Philadelphia, Pennsylvania
The shipment arrived yesterday, and I opened it today and the cup the big cup has a crack in it
Received the order yesterday, opened it today, and the big cup has a crack in it. In the handle, it's leaking.
Preferred solution: I want to get another cup the big cup that comes with the order it is cracked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cumberland, Maryland
Question about an order
- I ordered size 6 1/2 but got 7 1/2.
- They want me to pay shipping despite paying for protection.
- I'm not satisfied and would have to reorder.
I ordered a size 6 1/2, they sent a 7 1/2. They expect me to pay the shipping cost, even though I paid for a protection plan.
They messed up the order, so they should offer a free return slip.
Then, I would have to place a whole new order. I'm not satisfied with my experience with this order!
- Easy to order
- Not satisfactory in terms of returns
Preferred solution: Full refund
User's recommendation: Do not order protection plan, read the fine print or call and ask details about it. Because it didn't cover my order, even though I paid for it!
Fort Worth, Texas
I need to order
I got disconnected.
My address is Rosa L. Dimas
1819 E. Shady Grove road
Apt 122, Irving Texas 75060
Please send catalog.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for a postage paid FedEx label to be sent to
- I wait for a prepaid return label.
- They charged $22 to ship the shoes; FedEx would pay for the return, and a label is mailed since I have no printer.
No prompt for this return that is already in the system. Just waiting for a week for a prepaid label to return these horrible shoes I ordered, and they charged me $22.00 to send them to me. I was told they would pay for the return via FedEx, but I do not own a printer, so I was told they were mailing one out to me.
- Nice merchandise
- Overpriced shipping way over priced
Preferred solution: Full refund
User's recommendation: They usually have good merchandise but these shoes were dangerously horrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Humble, Texas
Check disconnected
- Service disconnected after my information was identified.
- I updated my phone number but received no callback or answer.
First time having a very poor experience with this company
After identifying all of my information, the service disconnected. I never got an answer to my question, and no one ever called me back, even though I updated my phone number and was asked for my phone number and email before continuing the call. Sometimes, chat isn't the best way to handle a customer service issue; you must literally speak to someone, speak to a live representative if possible.
- Allows credit building for customers who are in good standing
- Must always have live customer service no chat
Preferred solution: Deliver product or service ordered
Phoenix, Arizona
To make a payment
I am trying to make a payment a lot of times, but I can't online. I try to call, and I can't.
What's going on? I want to pay, but I can't.
Preferred solution: Nothing I want to pay.
Augusta, Georgia
Update and Change email address
I have thought I needed to call in to get assistance to change the email. The correct email is mxdandjw2516@***.com.
- Excellent online shopping
Preferred solution: Changed my email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefected Items
- Most items arrived defective or broken.
- Items should be inspected before shipping.
- Beautiful items, but quality must improve to keep me as a customer.
Mostly everything that I had ordered came to me either defected or broken. The warehouse needs to do better by checking each item before sending these items out to customers.
Its not fair to me or other customers dealing with sending stuff back.
Its a pain in the *** or should I say annoying to customers. You have beautiful stuff, but you just have to do better if you want to keep me as a customer!
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