Drusill S
map-marker San Diego, California

The bed that I purchased is not a good bed I've made two payments on it. Four of the wooden slacks have already broken for someone who only weighs 120 pounds.

Seventh Avenue - The bed that I purchased is not a good bed I've made two payments on it. Four of...
Seventh Avenue - The bed that I purchased is not a good bed I've made two payments on it.... - Image 2
The customer service is very bad. I have been trying to reach someone no one has gave me a return call
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Anonymous
map-marker Houston, Texas

Need to talk to someone please order place 1/31/24 no order yet

I place an order on Jan 31 they said that I was approved and my would be delivered in week it never happens then went I try to reach them u u get machine you guys not trying to help anyone I told that o this not not available its not in the store and hes not on stock. OK I called back again.

They tell me the same thing each time that I called so I wasnt trying to send me the merchandise at all but thank you for your service anyway cause I dont wanna help people yall trying to help people with not. I would have been a good customer I would love to be ordered from you guys.

I like what yall had and yall price range was reasonable thank you so much I tried to purchase two things from you guys thats all to let yall see how I paid my bill. Thank you.

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Resolved
Dawn A Zoj

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Verified Reviewer
| map-marker Sacramento, California

Resolved: I get no satisfaction through email or calling customer service on changing or canceling an order before it shipped

Updated by user Jan 14, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 11, 2023
They hung up on me at customer service phone number because they said they were too busy helping other customers. Also, I tried to contact them ll Via email and it wouldnt go through. They kept saying there was a problem with the email. Now I am going to have no choice but to have to return this to the post office and its a large item.
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User's recommendation: Don’t order anything that would be a hassle to return

Harvy Gma

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Had to pay my bill

I have no complaints I dont know where that came from all I did and all I wanted to do was pay my bill which I did and the representative was responsive thank you
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Denaya Vif

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Las Vegas, Nevada

Speak with an agent

Seventh Avenue - Speak with an agent
Need return label tree is missing pieces had to get another you were suppose to e mail or mail it never received email laddlani81@***.com
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User's recommendation: If you can make this right

Michelle B Oom

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Verified Reviewer

Order update

Received two packages out of three packages still waiting on one package you told me it wouldn't be available till March
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Preferred solution: Deliver product or service ordered

Alicia J Lrg

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Verified Reviewer

File a complaint

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They mess up my order and don't won't to help me They just hang the phone up in my face and say we need you to send it back or if you pay cash we can fix your order for you They just don't care I'm never late paying my bill but I get treated like ***
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Pros:
  • There are good people
Cons:
  • There customer service sucks

Preferred solution: I just don't like how some of your workers treat people and the company allow it to happen you have some nice ones though but the other one's need to learn some respect

User's recommendation: I don't know right now because I'm really mad

Resolved
Paula B Mmk

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Verified Buyer
|

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Verified Reviewer

Resolved: To pay my bill off

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Seventh Avenue - To pay my bill off
Seventh Avenue - To pay my bill off - Image 2
Updated by user Jun 05, 2023

They help me to clear my credit of this after I paid my bill off after 30 days it will be resolved but they will send a letter stated that it’s paid off it hard to get a apartment with things on your credit thank God it was done today thank the customers both were just great with assisting me.

Original review Jun 05, 2023
I am grateful that I was able to Pay this off cause my credit was messed up they would see 7th Avenue on my applications for Apartment In I was an able to get the apartment so Im glad that I paid it off and the customer service was wonderful. Thank you very much.
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Pros:
  • Pay later buy now

User's recommendation: They are great with helping you resolve ur issues

Anonymous
map-marker Livingston, Texas

About my bill

I bought 2 child rockers for Christmas, $70.00 each. Shipping and tax should not have been $200.00. I was charged over $310.00. I will never order from 7th Avenue again and I will tell friends and family how they are. A *** company
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Lisa M Tlc

Order not right

I had ordered a comforter n sheets just to recieve the wrong products. I then sent it back. I was still receiving bills from them so I called. They did credit back the total amount but then was charging me a fee for sending it back!!! 43$ to be exact. People shouldnt have to pay a dime for someone elses mistake. I advise against ordering from this company. I give it 0 stars
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Loss:
$43
Pros:
  • Nice merchandise
Cons:
  • Poor customer service policies

Preferred solution: Full refund

User's recommendation: Do not use this company

Anonymous
map-marker New Berlin, Illinois

Refund

I'm still waiting for the refund. Money I paid in error. You took an auto pay and then i made another payment. My account is messed up until I get the money back! Please hurry with that refund! Thank you. I'll really appreciate it. It won't happen again. I assure you. Lol
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User's recommendation: I still recommend you of course.

Susan S Xaj

I have tried setting up to pay on-line. Wasted an hour. Kept telling me I had invalid entries! Then I tried paying on-phone. Same issues.

Read above issue! HELP! I just want to pay my bill AND close my new account. Its not worth the aggravation!!!
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Pros:
  • Nice merchandise
Cons:
  • Impossible to contact you by phone or set up a payment on-line

Preferred solution: An apology & explanation of my bill! Why did you say I had a payment refused? And I don’t want to pay a returned check fee if I’m not in error!

User's recommendation: Order from Amazon!

Susan S Xaj
map-marker Rochester, New York

Can’t get anyone to assist me & when I thought o did with chat they wanted $1 to send me to yet another screen. I just want to pay my bill & CLOSE this ridiculous account!

Speak to a human rep NOW. IVE WASTED ALMOST 2 hours dealing with online, phone issues & chat. My patience & time have run out.
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Claudette P Tnj

My order is wrong

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I was wrong in saying my order was wrong when actually I didn't inspect my item that I purchased correctly. Everything is great and I take back my 1st complaint I did and would like to apologize to Seventh Avenue. Sorry for making a complaint in the 1st place, I just noticed everything I wanted on my order was correct and a little to late to take my words back. I love seventh avenue.
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Preferred solution: A forgiveness from Seventh Avenue, they have never did me wrong.

User's recommendation: Don't make the same mistake like I did, check your items carefully before you put in a review. I was sorry for doing that when actually they did a wonderful job.

Vedo B

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Verified Reviewer

Payment issues

Seventh Avenue - Payment issues
I never used this company and my card was changed 40 dollars and I dont Have a account with this company
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Loss:
$39

Preferred solution: Stop charging my card

User's recommendation: I dont Know what this company